My experience is 2 out of 3 correct.
My first custom order was refunded without any drama as it didn’t completely meet my specifications.
It often requires long waits for delivery and your customisation instructions should be as specific as possible. For example, I recall someone ordering an ES style guitar with no holes in the body. They got exactly what they asked for, including no neck pocket hole. From memory Pit Bull helped them out with that issue.
All things considered I think it’s worth a shot. Prepare your instructions as best you can (assume nothing) and cross your fingers.
I think the instructions sent from Pit Bull to the factory are clear and detailed.
My last two custom orders were faultless.
Edit:
Hang in there. Reading that they had some computer issues in your other thread makes sense because I’ve always found responses to be swift.