Hey guys,
We have a customer who is really unhappy that he has received a kit that has "mis-aligned" bridge post holes. You can see from the photos that he has had to fill the holes with dowel and re-drill, which has ruined the great finish he has.
I wanted to ask the community how they would handle this one. You know our philosophy, if the kit we supply is faulty, we will replace or refund.
However, with this one, I don't know if the holes are incorrectly drilled or if he's put the neck on crooked?
What would you like to see to determine whether the kit is faulty? (I did ask for measurements, but haven't received anything yet)?
Thanks for your input. Hopefully the customer concerned will join this conversation and describe the issue.