Quote Originally Posted by DrNomis_44 View Post
Update:

I got a response back from tech support from the Boss website, they suggested performing a Factory Reset on my Katana amp, which I have just done, so far it seems to have fixed the issue I was experiencing with my Katana amp, I'm going to do a check to make sure it is fixed by leaving the amp powered-off overnight tonight and I'll try powering the amp on again tomorrow.


Apparently the cause of my issue was a certain effect remaining locked-on or something, here's the response I got in my email from tech support at the Boss website:

Hi Simon,

Have you performed a factory reset on the unit?

KATANA MK1 and MK2 FACTORY RESET - 50 / 100 / HEAD / ARTIST

It sounds like a certain effect might be locked on or something here and this would clear it up.

Kind Regards,
Braedon

Technical Support Representative
Roland Customer Support



If anyone else is experiencing the same, or similar issues with their Katana amp, here's how to do a Factory Reset:

https://rolandus.zendesk.com/hc/en-u...0-HEAD-ARTIST-
Glad to hear that you seem to have gotten the problem sorted. From the way you described it, it sounded more like a hardware fault to me, but I guess you learn something new every day. From the response that you got, it seems that you are not the first person to have had the issue, and Boss have been able to help you out pretty quickly. Iv owned a lot of Boss pedals over the years and I have never had a problem with them, but its good to know that if something does go wrong, they are quick to help out.

Nathan