This is just to give a shout out to Adam (Mr. Pitbull).
As mentioned earlier in this thread I had a problem with a Tonerider pickup. I emailed Adam explaining the situation and 3 minutes later (yes! 3 minutes) Adam replied and apologised and said a replacement would be sent. True to his word the pickup was dispatched later that same day and I got it a week later.
Thanks Adam, your commitment to customer service is a credit to you.