Commercial Quality Control

[cork sniffer]

I ordered a new artist series Jeff Beck Strat, took 6 weeks to arrive. Fender Australia generally inspect incoming guitar before forwarding to their dealers. Mine was damaged and returned to the States, ANOTHER 6 weeks for a second :-)
A year later I ordered a 65 Reissue Jazzmaster, guess what, yep, arrived damaged, this time they didn't return. They had a new body with mismatched numbers sent over and rebuilt it and told me it was a different guitar. When I figured out the neck and body didn't match they for some time refused to supply a letter to authenticate it as a factory supplied guitar. Eventually after enough NOISE they did produce a letter.
From Fender Australia I ordered a Gretsch D6131T-62 with a $1,000 deposit. When it arrived they refused to hand it over until it did the rounds of a trade show. I refused to accept a demonstration guitar and imported one from the States $500 cheaper to my door and 2 weeks quicker than they were going to give it to my dealer :-(
Fender Australia sux!

[king casey]

I ordered a new artist series Jeff Beck Strat, took 6 weeks to arrive. Fender Australia generally inspect incoming guitar before forwarding to their dealers. Mine was damaged and returned to the States, ANOTHER 6 weeks for a second :-)
A year later I ordered a 65 Reissue Jazzmaster, guess what, yep, arrived damaged, this time they didn't return. They had a new body with mismatched numbers sent over and rebuilt it and told me it was a different guitar. When I figured out the neck and body didn't match they for some time refused to supply a letter to authenticate it as a factory supplied guitar. Eventually after enough NOISE they did produce a letter.
From Fender Australia I ordered a Gretsch D6131T-62 with a $1,000 deposit. When it arrived they refused to hand it over until it did the rounds of a trade show. I refused to accept a demonstration guitar and imported one from the States $500 cheaper to my door and 2 weeks quicker than they were going to give it to my dealer :-(
Fender Australia sux!

I think you deserve a special 'Glutton-for-punishment' award.

cheers, Mark.

[cork sniffer]

I think you deserve a special 'Glutton-for-punishment' award.

cheers, Mark.

In accepting the award I'd like to thank Fender Australia for ongoing disregard towards those who pay the bills. I also thank the US Postal System who in conjunction with Aust Post now deliver directly to my door.