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Thread: Fender and Gibson, the cost is it worth it...Discuss amongst the group.

  1. #91
    Mentor Marcel's Avatar
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    Quote Originally Posted by fender3x View Post
    I was thinking the same thing. You have something very rare: a truly unique Fender strat. Or a SUPER unique tele deluxe ;-) Either way there are two reasons I would not worry. First you have all your paperwork and can clearly document the history. Second, if they aren't responding now, what makes you think they'd be more responsive to a warranty issue. So why worry?
    Considering that it's a large Strat headstock with 22 frets, says Telecaster Deluxe, and has the serial number on the back of the headstock makes it super rare. When I type in the serial number into the Fender.com site it does tell me it should be what it is, being a Vintage Blonde Maple fretboard Stratocaster Deluxe. And as far as I'm aware there are nil Tele's ever made with 22 frets and has the large Strat headstock... ever...certainly none visible in the 2017/18 year range... but I cold be wrong..

    As far as warranty is concerned, in Australia in the first instance the customer is to contact the retailer, and it is up to the retailer to address any issues in a manner (within Australian law) that their supplier or the manufacturer sees fit. These days, for most items under about AU$1k, this often means total replacement of the faulty item, or full refund if the item is not fit for purpose. Over AU$1k typically the item will be required to be shipped to an authorised service centre for corrective action. I say this based on my first hand experience working in a electronics workshop that deals directly with companies like LG, Panasonic, Samsung, Sony, Hervey Norman, The Good Guys, ChangHong, Retravision, Beta Electrical, Kogan, Teac, Sharp, .... etc...etc...etc... to name just a few... Each individual manufacturer/supplier has their own rules on repair/replacement, but it's always the customer deals with the retailer first.

    So I'll spill the beans.. If I need to claim warranty on the Fender Strat then I'll be calling Mannys music in Melbourne first, and they already have been advised of this headstock issue. Just like I did with Scarlett Music in April 2017 when I made a claim under warranty of a faulty selector switch in my Gibson LP through who I bought that guitar. The guys at Scarlett had the issue fully resolved within a few weeks, which isn't bad considering I'm in central Queensland and they are in Melbourne.

    If handled right then claiming warranty isn't a problem. Being demanding from the get go most often only gets everyone's back up. Being polite, co-operative, reasonable and helpful goes a long way to getting a quick and positive end result.

    Thankfully, if this Strat is like any or all of the other Strats I've ever owned, I doubt I'll ever claim warranty. And since in my mind I think only a warped neck is the only real need for a claim, and in 40 years I've never on any of my guitars have a neck warp on me, I doubt that this Strat will suddenly fall apart within the next 2 years.... but ya never know....

  2. #92
    Mentor blinddrew's Avatar
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    Quote Originally Posted by Marcel View Post
    If handled right then claiming warranty isn't a problem. Being demanding from the get go most often only gets everyone's back up. Being polite, co-operative, reasonable and helpful goes a long way to getting a quick and positive end result.
    Having worked in retail I can definitely vouch for this! You WANT to help friendly and polite customers, people who come in effing and blinding get a less committed response...

  3. #93
    Quote Originally Posted by Simon Barden View Post
    What are the rules in Australia? In the UK, you could send it back at their cost if you weren't happy with it as it's certainly not as described, though you must notify the seller within 30 days of delivery.
    Hey Simon, in Aus, it varies on the "I'm not really happy with it"... which is up to the seller to have a Policy, but, if your purchase is "not as described" then that is absolutely clear; the seller must pay for the return of the guitar and refund you in full or replace.

    Hey Marcel, it took me way too long to spot the error with your guitar (yes, I am appropriately embarrassed), but you know I'm a Tele guy and 'blocked out' the Strat body. Let me know if you don't get any joy with your claim... I may be able to assist.
    Cheers,

    Adam



    adamboyle(at)pitbullguitars.com

  4. #94
    Mentor Marcel's Avatar
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    Thanks heaps for the offer Adam... I think I'll give it a another week or so to give them a chance to respond. There is little way of telling if the wheels are actually turning so it might be best just to hang for a bit...

    Either way I'll email you as soon as I have any results.

  5. #95
    GAStronomist DrNomis_44's Avatar
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    Apparently, the news is that Gibson has filed for bankruptcy.

  6. #96
    Overlord of Music Dedman's Avatar
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    Well, I think this and the number of faulty amps from Fender proves that Aus is their QC failure dumping ground.
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  7. #97
    Mentor Marcel's Avatar
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    Quote Originally Posted by Dedman View Post
    Well, I think this and the number of faulty amps from Fender proves that Aus is their QC failure dumping ground.
    I don't know Dedman... There was no way of easily telling from the box that there was a StratoTele inside. All the box labelling looks like the normal bar-code jargon with "Deluxe Strat VBL MN" and a correct serial number written underneath...

    And as far as the tube amps go it is industry known for many years that tubes themselves all have a 5% failure rate when new.... Be they tiny 1W 12AX7's or a 15kW rated 4CX15000 or anything in between, you can expect (well most electronics techs know) that about 1 in 20 tubes to be in some way faulty out of the brand new box...

    What you say may be true in other product arenas, but I'm doubtful in this instance on calling AUS a 'dumping ground' ...

  8. #98
    Overlord of Music Dedman's Avatar
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    Yea, probably my general distrust of US corporations after years of being left to honour their warranties out of my own pocket.

    Anyway here's an insiders view of the the whole Gibson thing from the CEO of Eastwood.
    https://eastwoodguitars.com/blogs/ne...tcy-protection
    Build 19 PSH-1 Kustom
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    Build 12 DM-1S
    Build 11 MKA-2 -
    Build 10 Basic strat
    Build 9 JM Kustom
    Build 8 FV-1G
    Build 7 ES-2V
    Build 6- Community prototype
    Build 5 LP-1LQ
    Build 4 ES-5V
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  9. #99
    GAStronomist FrankenWashie's Avatar
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    Thanks for that Link Deddy, i have actually reposted that on my Company collaboration platform for comment. There are a number of parallels within our industry, including the division i work for.
    FrankenLab
    Hand crafting guitars, because Death Rays are expensive.


  10. #100
    Mentor Marcel's Avatar
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    Update to my Strat headstock dilema...

    Seems Fender want the errant axe back. Full exchange with an identical model replacement via my retailer at nil cost to me...

    ( Evil thoughts in the back of my head has me wondering how much is this guitar worth to them....lol )

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