When I was battling the authorities and was knocked back repeatedly by similar individuals because they made the decisions but didn't follow the rules I got a bit carried away.

My engineer and I wrote to the GM of the department, the CEO of the RTA, the Ombudsman and both govt and shadow ministers for transport, finished up getting along OK with the GM and the CEO kicked arses downwards.

Rego happened quite quickly after that

Sadly the same people at that lower level are still in the same positions but know they could be putting the RMS ( was RTA ) in a position where a well funded class action takes place.