Bought New Guitar... and there's a CRACK!

**HeadBandGuy** · 01-05-2016, 10:40 AM

Originally Posted by dingobass

Surface crack or not, it is clearly a major fault.
They should give you a refund as they should have insurance and a manufacturer guarantee to cover this sort of issue.

Yeah, i guess this is true on their end of insurance and all, always forget they would have that kind of thing going on...

now i know what it feels like, and looks like, guess im gonna have to get an IB-1 kit or something simila and try an mimic the style.

**HeadBandGuy** · 02-05-2016, 01:02 PM

I have received word from the store that it is a lacquer crack, and nobody has picked up on it since they got it in...
they will:
1. try and source another purple leopard model from another one of their stores.
2. offer me a refund.
3. or offer me the current one at a discounted price.

couple of questions,
1. should i accept the other guitar if they can source it, and is in perfect condition?
2. or should i take the full refund and get something else?
3. OR, if i were to take the cracked guitar, how much SHOULD I PAY FOR IT?
I have paid AUD $1300 for it currently.

**wokkaboy** · 02-05-2016, 01:08 PM

hey HBG, at least the store has offered a refund or are trying to find another guitar the same.

I wouldn't buy the guitar you have for a discounted price. Chances are over time that crack will get worse and eventually may not keep tune and a weak neck join will mean sustain will be lower.

Personally I would get your full refund, at least you know you will have your cash back. The store could take months to find you another guitar the same model and the longer they have your money less chance of getting it back.

Then you can ask the shop to try and source another guitar and you have the security of having your cash back.

**HeadBandGuy** · 02-05-2016, 01:15 PM

thanks man for the advice! appreciate it immensely!
so many thing to consider, that i never would have thought of, being a greenhorn at this...
well, if they cant find me a replacement by the end of the week, ill be hitting up for a full refund.
ill keep the case though, my omen extreme fits in there nice.

**kimball492** · 02-05-2016, 01:25 PM

Great news about them accepting liability and giving you different options. As woks says I'd get your money back if at all possible.Because you don't want to be in a situation where they take ages getting you a guitar hanging on to your money. I wouldn't accept the guitar at a discount. Woks is right structurally it is not sound, and you don't know what's going on underneath. It will never sound the way it should and will only get worse. Great news again good luck.

**wokkaboy** · 02-05-2016, 01:28 PM

HBG they won't let you keep the case if the guitar came with the case and they are giving you a full refund.

I wouldn't get too attached to a case, they are readily available. The PBG ones are good value for money

**HeadBandGuy** · 02-05-2016, 08:08 PM

Thanks for the replies guys.
you and the guys on the kramer forums have been very supportive about returning it.
thanks for the confirmation of not accepting it at a discounted rate.
yeah, so they have said give us a couple of days. ill do that. will contact them thurs/fri and see what they have found.
the case is a generic one, i may just return it too, and hit up a pitbull one, i did have a look a little while ago, but thats all i have done.
so, ill get a full refund, and unfortunately wont be able to get the guitar signed by steel panther, that would have been a fun dream, but i want a guitar to play over just a gimic/souvenir factor...

**HeadBandGuy** · 03-05-2016, 06:37 PM

so...
i received a phone call today.
that have one from queensland coming for me.
they originally couldnt get this one, but have done something, and are replacing the guitar for me! should receive it on monday!
will give a decent check over too before i take hold of it.
so, some pretty good news today to hear, specially since i dislocated a finger at football tonight.