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Thread: Bought New Guitar... and there's a CRACK!

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  1. #1
    worst case scenario is i have to keep it, and get the steel panther guys to sign it, and then... idunno.

    i was afraid of something like that, feared that it had been dropped or not packaged right. not liking my chances of getting another one, hard to find my personality in a guitar the way this one has been designed. (i love purple, and leppard, particularly sno leppard)

  2. #2
    Overlord of Music kimball492's Avatar
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    Hard to say but that's a hard repair and means a complete respray on back to do properly. As crack seriously affects value. What did you pay for it

  3. #3
    fair enough.
    i thought it would be a hard one to do and sorts.
    was on special for 1300.

  4. #4
    Overlord of Music kimball492's Avatar
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    I'd get your money back. Because is you buy it and repair it. The repair will always knock the value right down, especially if you resell it. Good luck hope you can sort it out.

  5. #5
    So. I returned the guitar. There may another in another store...
    However... they have it until the guy that got it onto store comes in on monday... havent got my dosh. They have the guitar. And awaiting the fate...

    I know its their word against mine. :-( but yeah. Will see how it goes...

  6. #6
    Overlord of Music kimball492's Avatar
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    HeadBandGuy, I would suggest you tell them the truth that you didn't realise there was a crack until you photographed it. Then shared the information on a guitar making forum. Your just going to have to stick to your guns and be strong. Otherwise they may try to blame you for the damage. As long as you are positive that you had no part in the damage. Goodluck

  7. #7
    Yeah.
    thats it.
    thats exactly what i was.
    1completely honest how it all came about, how i didnt notice it till i took it home and had a look at it, didnt mention the photographs or the forum, but will do on monday.

    they did do a write up on their return of good sheet, and they have circled "is the customer entitled to a refund? - yes"
    and do have my bank account details, even though i paid cash.

    basically because the person that dealt with it, wasnt there on the saturday morning, and will be back monday.
    i know a hundred percent that i didnt damage it in anyway... even though that sounds so cleache.

    *and* the guy i spoke to about returning it said there was no movement in the body, so it appears to be surface crack of sorts...

  8. #8
    Moderator dingobass's Avatar
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    Surface crack or not, it is clearly a major fault.
    They should give you a refund as they should have insurance and a manufacturer guarantee to cover this sort of issue.

    There is always a workaround for glitches, mistakes and other Guitar building gremlins.....

  9. #9
    Quote Originally Posted by dingobass View Post
    Surface crack or not, it is clearly a major fault.
    They should give you a refund as they should have insurance and a manufacturer guarantee to cover this sort of issue.
    Yeah, i guess this is true on their end of insurance and all, always forget they would have that kind of thing going on...

    now i know what it feels like, and looks like, guess im gonna have to get an IB-1 kit or something simila and try an mimic the style.

  10. #10
    GAStronomist wokkaboy's Avatar
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    bummer Headbandguy it's a cool looking axe. Hope it all works out and you get your dosh back. Shouldn't be an issue.

    Lesson for next time you buy an axe to thoroughly inspect it before you leave the shop. Is it new or second hand ?
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