That's pretty normal for the UK PO.
That's pretty normal for the UK PO.
Well it turns out Parcel Force had my parcel in their depot in Exeter.Originally Posted by Simon Barden
I emailed them and they told me to pay the customs charge with my 17 digit number which they would send me.
They didn't send it so I phoned them which wasn't a problem even though it wasn't essential.
It turns out that their system had the wrong address even though the parcel had the correct one on it.
So now I have my 17 digit number but they will only send it to the address they have in their system.......
Upshot is, I had to take an hours drive and pick it up from the depot which was fine as I popped in to say Hi to the grandaughter who lives in Exeter. (social distancing in the garden)
So if you are having problems with Parcel Force even though they say to not phone them at the moment, it really isn't a problem.
That's just across town in Brisbane.
Glad you got it mate.
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