New Acer Aspire laptop.

[DrNomis_44]

Have you checked that the power management scheme hasn't changed because of an update? For recording and good playback, you don't want the laptop to have the processor or peripherals slow down at all.

Yep, did that too, I've set the power management for all the usb bus controllers to always on, I've also set the power/sleep settings to high performance as well, I checked the CPU performance in Task Manager and the CPU is running at about 3.7Ghz, it's an Intel i5-8265U Quad Core that normally runs at 1.6Ghz but turbo boosts to up to 3.9Ghz, also, each physical CPU core can process two threads simultaneously, that effectively makes it an 8-Core CPU, so no shortage of CPU processing power.

I'm convinced that my 2i2 isn't what's causing the audio quality issue, I'm also convinced that it's not the usb cable, since I've tried three different ones and got the same result, and the only conclusion I can come to is that there's some kind of hardware issue with my laptop that's causing the audio issue, but I'm at a loss as to what the hardware issue is since my laptop appears to be otherwise operating normally as it is supposed to, there are no malfunctioning device indications in Device Manager as far as I can tell.


I'm at a loss as to what's causing the sound issue with my Scarlett 2i2, I haven't heard back from Focusrite tech support, and I think I've done as much as I humanly could to try and troubleshoot the issue.