There are so many different bots trawling around the internet it isn't funny, the google crawlers are just the start.

I know how you feel about going back to Adam, I've just had two dodgy necks in a row as well and I really hate the idea of being a pain in the butt.

That said, part of the draw of dealing with PBG is the level of customer service. I hope the goodwill he creates is worth the returns/replacements in a business sense.