I have an EX-5 where the action is very high, partly due to crap stock kit bridge which I plan to swap out for a lower, sleeker design sometime this week.
This is how high the fret board looks at present....does this look familiar?
If the lower saddled bridge and a bit of truss rod tweaking don't drop the string height I may need to fit a shim. Dropping height down in the neck pocket may only make the high action worse just for the sake of trying make it look more normal?
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