Can you give us a measurement from the crown of the 12th fret to the saddles of the bridge. You definitely seem to have a 24.75 neck. I want to see if perhaps the sales thread is incorrect which will be the case if the bridge and saddles are in the correct place. Otherwise if not then the neck is wrong.
EDIT:
I have just checked the link you provided and the sales thread confirms a Maple set neck (C Profile) with Rosewood fingerboard (22 medium jumbo frets, 12″ radius, 24.75″ scale).
There should therefore be no issues with the guitar?
Gavmeister
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