Quote Originally Posted by Brendan View Post
Raz - sorry to hear you got the wrong guitar in the first instance - from what I've seen its a very rare occurrence - good to see that Ads and the crew have looked after you. I think the measure of customer service is not how they treat you when you deal with them (though its important) - it's more important how they deal with mistakes.
I agree. CS and PR can be great, but once stuff starts hitting the fan...THAT'S when you want to see good CS.
Although it still sucks because I really wanted that 7 string. Won't be able to get it for a while now.