Sadly, this sort of thing is almost accepted as "usual practice' by people these days; piss poor performance followed by endless hassles getting the wrongs righted - it just ain't right! :-(

My last new guitar was a Matsumoku built Vantage VA900 bought in 1980 - never regretted it, and have now amassed a small collection of used Matsumoku guitars! You know, even the absolutely munted ones I bought to restore were still solid enough to pretty much just nail back together again!!