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Hello
Tried to get in touch on email regarding delivery of my ordered bass from November
No reply on emails what so ever.
So, my question is, may I get in touch with pitbull this way or is all down since Adam moved?
Would appreciate status on my order…
Pit Bull is only staffed part-time, so email responses times can be variable. When did you email? Note that tomorrow (6th June is a national holiday).
Also, have you checked your junk mail folder just in case?
Not in junk mailQuote:
Originally Posted by Simon Barden
Sent email 20th of April so we’ll, should be possible to reply within a month I think.
Indeed. Unfortunately this forum is rarely visited by Pit Bull. I’d email them again.
service@pitbullguitars.com
I’ll give it a third try, Adam would always reply within a day or two. Just wanted to know if it’s only me :D
Resent mail from different mail provider to make sure it’s no problem on my side.
Must say I’m surprised as usually there is superior service from pitbull.
Got a reply, thanks for the attention
Same here Piece
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Hello to Someone from Pittbull,
Last year I purchased PIT BULL GUITARS ES-1F ELECTRIC GUITAR KIT, it was professionally set up by Dwight at DRW Custom Guitars in Brisbane, frets leveled and dressed, two different Gotoh bridges, bone nut and it still doesn't intonate properly, single notes are very sharp when fretting chords, G and bottom E strings are sharp at the twelfth fret, other strings are intonated at the twelfth fret but sharp along the fretboard.
I've spent over $500 trying to get this guitar to play in tune and it won't.
Please help.....
Might want to make your own thread if you haven't already.Quote:
Originally Posted by Keith Pavy
Also, sounds like it might not have been set up completely right if it's that far off. Sounds like the nut is too tall, or the intonation isn't quite right. Hard to tell without seeing it though
Hi,
I’ve been trying to get in touch about my order with no reply coming from Pittbull.
I ordered an FS-1 kit and a few other items on 12/3/23. Over two weeks later I received a parcel from Pitbull, but, it was an ES-1S kit and did not have the extra items. My attempts to make contact by phone, email and direct message five so far been ignored.
To say I’m disappointed in how this is being handled would be an understatement.
I did have a hiccups when i tried to contact Adam recently for a replacement body. But Adam replied to me and told me that it was because of easter. He did ship me a replacement body and neck. But people generally say they are very prompt in reply.
They pitbull shipment from China has landed into their warehouse and Adam had updated it yesterday. May be he is busy checking it or may have overlooked at your email.
Can you mail Adam at adamboyle@pitbullguitars.com?. You can also try private messaging him here at the pitbull forum. U can check for handle named Adam. U can also send them a message over fb messenger in pitbull guitar profile.
Hope your issue gets resolved soon and satisfactorily
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Hi Drashkum, I’ve tried all your suggested ways to communicate but had no reply in almost a month. The funny thing is I ordered the same guitar as you did. Adam sent me an email the next day to advise he only had stock with the Tune-O-Matic bridge. He sent me the same photos he sent you. I replied that I was Ok with that. Haven’t heard from him since. I would have been happy to come to some sort of arrangement but the lack of any response is not acceptable. This has turned into a waste of my time and money.Quote:
Originally Posted by Drashkum
I would try PM'ing him. If that does not work, perhaps PM'ing Brandon.
Also - did you check your spam filter? Sorry - it's probably obvious but that's happened to me a few times.
Did you get a reply mail?. I hope its resolved.Quote:
Originally Posted by Pete Repeat
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Quote:
Originally Posted by Drashkum
No reply to email, voice mail, direct message or via Facebook messenger.
Oh that's bad. I have had issues even with my replacement FS-1 kit from them. Have mailed service@pitbull and Adam yesterday but have not got a reply.Quote:
Originally Posted by Pete Repeat
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Hi Pete Repeat,Quote:
Originally Posted by Pete Repeat
I would email the same message to PB every day until you get a reply!
Or I could put a review on YouTube of my experience.Quote:
Originally Posted by Trevor Davies
You've PM'd Adam and Brandon? This just seems very odd. I'd try to exhaust all avenues before going the youtube route, although I do understand the temptation.
ive been having the same trouble
Even I sent a mail 5 days before I have not gotten any response. It's becoming terriblehttps://uploads.tapatalk-cdn.com/202...51b5e74088.jpg
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This is not good. It's not a big operation. I wonder if something has happened? Anyone in Perth who could check on them?
I never received the bone nut that was "coming"... and the fret markers on my neck are about 5 degrees off straight.
I can't even be bothered trying to put the rest of the POS together, it's going in the bin.
Not to mention the package had the wrong address even though the invoice had the right one.
This is not the way it was, and is a little heartbreaking to read. I'd keep PM'ing Adam, and maybe Brendan. Wish I could offer a better suggestion. I suspect that something it going on with the folks at PB that is interfering with what was pretty good customer service.
Hi blakamin,Quote:
Originally Posted by blakamin
I'm also waiting for a G-style 6 string bone nut from an April order. I do know from my contact with Adam that PBG have not been able to get their supply of these, and I see that they are still not available to purchase from their site. I'm confident that one will turn up when they are available!
I had a similar experience last year with some Gotoh locking tuners, but I did get them!
Not good at all, I didn't have any issues with the delivery, aside from being a little longer in the mailing process, which I kind of expected. All parts were included as I ordered it. My order was made early June and I received it early July. There has been issues with getting freight across from Western Australia, hold ups. I hope this is sorted out.
Hi, I ordered an sms-6q last weekend, and the paypal payment took a few days to go through, but I haven't had any correspondence since. The previous two st-1's I bought were seamless transactions and were here in brissy within a week, but I haven't heard anything about this last order. Gave me ptsd from the one I ordered from China in early may, good news there, they sent that one yesterday.
I got a reply to my fb message, so it seems like they are ok, which is good. Must just be busy.