Originally Posted by
Simon Barden
Sorry, Waz, but if a manufacturer fails to provide basic information either with the product or back on their website, then I'd certainly email them. Of course it's the best way!
With a multimeter, you can only work out which two wires go to a coil, and you can't work out what is the start and finish wire of each coil without resorting to an oscilloscope and looking at waveforms. Even I don't have an oscilloscope so would have to result to empirical testing, which I really don't think should be necessary on a brand new item. If I'd got a pickup from eBay for $10 then fine, but not with a new boxed unit.
Failing to give your customers basic information about the product isn't clever at all and such manufacturers need to be told that for their own good as they are actively driving prospective customers away.