Tonerider: Awesome Jazz Bass pickups from an awesome company
I upgraded my JBA-4 to Tonerider TRN1 pickups. PBG did not have stock at the time, so I ordered a pair from Realparts here in Australia.
The pickups are advertised as having cloth tape to protect the coils. However, one arrived with cloth tape, the other didn't leaving the coils (which were beautifully wound) exposed.
I contacted Realparts, who simply said I had received my pickups from two different batches, and as the lack of cloth tape did not effect the functioning of the pickup, offered nothing to rectify.
To settle my mind, I contacted Tonerider themselves. Tonerider said they ran a small batch of un-taped pickups to show off how well the coils are wound. They were keen that I have a matching pair. And despite knowing I purchased mine from an Aussie retailer, and despite me not asking for them to do anything, they sent out a, replacement pickup all the way from the UK.
What an awesome company!
The pickups now installed sound fantastic. Good amount of volume, great warm tone, and I have the peace of mind that those beautifully wound coils are protected with cloth tape. Tonerider care about their customers as much as they take pride in their pickups.
I could not be happier with these.